At Surgi Planet, we strive to provide high-quality pharmaceuticals, medical equipment, and healthcare supplies. If you are not fully satisfied with your purchase, we offer a clear and transparent Refund and Returns Policy to ensure a smooth shopping experience.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item is unused, unopened, and in its original packaging.
• The return request is made within [X] days from the date of delivery.
• The item is not listed as a non-returnable product (see below).
• Proof of purchase (invoice/order confirmation) is provided.

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Opened or used pharmaceutical products.
• Perishable items and medical disposables.
• Customized or special-order products.
• Items damaged due to misuse or improper handling.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us at [email] or call [phone number] within the eligible return period.
2. Provide your order number and details about the item(s) you wish to return.
3. Our support team will review your request and guide you through the return shipping process.
4. Ship the item(s) back to us in original packaging (return shipping costs may apply).
5. Once received and inspected, we will process your refund or replacement accordingly.

4. Refund Policy

• Approved refunds will be issued via the original payment method within [X] business days.
• Shipping and handling fees are non-refundable, except in cases of defective or incorrect items.
• If the return is due to a customer error, a restocking fee may apply.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us within 24 hours of delivery. We will arrange for a replacement or full refund at no additional cost.

6. Exchange Policy

We only offer exchanges for defective or damaged products. If you need a different product, please initiate a return and place a new order.

7. Cancellations

• Orders can be canceled before shipment for a full refund.
• Once shipped, cancellation is not possible, and the return policy will apply.

8. Contact Us

For return requests or further assistance, please reach out to us:

📧 Email: 
📞 Phone: 
📍 Address: 

We value your trust and are committed to providing the best service. Thank you for choosing Surgi Planet!